Setting up Linewize Community at your school

This article is intended for IT Support at schools with Linewize Community who use School Manager to manage students’ access to their network and internet connections.

Linewize Community Overview

Parents and Guardians

We use the term "parent" to include guardians and other legal custodians. Linewize is not responsible for resolving disputes between parents, schools and school staff.

Enabling Linewize Community in School Manager allows your school to share data and control school-managed devices with parents. All parents at your school get a free Qustodio subscription, which gives them access to Community features, data you have shared, and Qustodio’s parental controls for one personal device per student.

Important Concepts

Connecting Parents and Students

Community features are only made available to verified parents. To verify parents, ensure their contact details are accurate by uploading their data and syncing School Manager with your school information system. You can also upload a .csv file of parents' details to School Manager.

When a parent creates a Qustodio account using the link provided to your school, we compare their email address with the verified parent contact recorded in School Manager. If the contact methods match, Community will create a connection. Once a connection is complete, the parent can access your chosen Community features (for example, shared control and data).

For security and privacy, schools can disconnect parents as required.

Enabling Community in School Manager

Important

Before turning on Community, you must ensure all student and parent information is correct in your School Information System (SIS) or School Manager. Community relies on your data to deliver services and correctly link parents and students.

1. Turn on Community in School Manager

Contact your Linewize Account or Success Manager to turn on Linewize Community at your school.

2. Load parent records into School Manager

See Loading Parent Data into Community from School Manager for the ways to add parents into School Manager.

3. Enable Community Features

Share Student Usage and Insights with Parents

Enable Student Usage and Insights to share information about students using school-managed devices with their parents. Parents can see an overview of their children’s usage data on school-managed devices for the current day or for a given period.

Configure Pause Internet

Pause Internet allows parents to pause internet access on a child’s school-managed devices using the Qustodio app. You can configure this for parents to only use "pause" outside school hours.

Configure Parental Controls

Warning

This feature is still undergoing beta testing. Contact your Linewize Account Manager if you'd like to be part of the Beta program.

Community’s Parental Control feature allows parents to use the Qustodio Parent app to manage and filter a child’s school-managed Chromebook device outside school hours. 

Configure Weekly Parent Insights

You can configure Community to send Qustodio account invites and weekly internet usage summaries to parents who haven't joined Community yet, encouraging parental involvement in monitoring their child's online activity and additional Community features.

4. Onboard your Parent Community

Once you have turned on Community in School Manager, you can promote Qustodio to your parent community. Parents must create a Qustodio account and activate the Connection with their children so they can use the Linewize Community offering.

Direct parents to your signup link

Warning

To protect the security and privacy of your school community, do not create Qustodio accounts on behalf of parents.

When you turn on Community, a Linewize representative will provide you with your school's signup link. You can share the link directly to parents or embed it as a link in communications about using Community at your school. Do not provide the link to your parent community until you have completed steps 1, 2, and 3 above.

The signup process

Creating a new Qustodio account is simple, but you must stress two important points to your parent community. Parents must:

  1. use your school’s signup link to create their Qustodio account AND
  2. use the same email address as the one you have loaded into School Manager.

If they do not use the correct email address, they cannot connect with their children or access your school’s Community features.

5. Providing Additional Support

Parents who need help using the Qustodio app

Parents can find information on how to get started with Qustodio via your School's Online Safety Hub. You can also direct them to Qustodio’s help site or myschool@qustodio.com for more help.

Answering common questions

Our Qustodio and Linewize Community FAQ answers common questions parents may have about using Qustodio as part of your school's Linewize Community offering.

Troubleshooting common problems

Our troubleshooting guide provides solutions to problems you or parents may encounter when creating a Qustodio account or connecting to their children.

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