Parental Controls are not working

This article is for IT Support at schools using Linewize Community.

If a parent or guardian is having trouble with using Parental Controls on their child’s school-managed device, it may be one of the following reasons:

Check School Calendar is set up correctly

Ensure your school's calendar settings in School Manager have been set up the calendar with accurate school hours and non-school days.

Check Parental Controls are set up correctly

Ensure the Parental Control settings in the Community configuration are turned on and properly configured.

Check parent or guardian is not on the exclusion list

Ensure the parent or guardian hasn't been added to the exclusions list for Parental Controls

Check student and parent or guardian are linked

Ensure the student and their parent or guardian are linked correctly in School Manager.

Check parent or guardian has not opted into Parental Controls in the app, or has opted out by mistake

Ask the parent to check their Qustodio app settings to confirm they have accepted and turned on Parental Controls. Guide them through turning on Parental Controls if needed.

Check student has the correct version of Connect

Ensure the student has the correct Linewize Connect extension or Connect for Windows on their device:

  • Connect for Chrome v3.2.1+
  • Connect for Windows v4.2.0+

Check if Community has been deployed on the student’s device correctly

Ensure that Community has been deployed onto the student's device.

Important

If the parent or guardian is still having issues after completing these steps, contact Linewize Support.

 

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