Troubleshooting

Articles

Extended Rules are not working If a guardian is having trouble using Extended Rules on their child’s school-managed device, it may be one of the fol...
Check if Linewize Parent has been deployed on the student’s device correctly If you’re experiencing issues with Linewize Parent, follow these steps to verify if the Qustodio extension or agent i...
Guardian can't see school activity data If a guardian is having trouble seeing school activity data in Qustodio, it may be one of the following reasons: Befo...
Guardian can't connect to their child in Qustodio Before you beginYou must have permission to manage Linewize Parent. The guardian’s Qustodio account has a different e...
Parent or guardian email doesn’t seem to match A parent or guardian tried to create a Qustodio account using your invitation link but got this error message: “This ...