Check if Linewize Parent has been deployed on the student’s device correctly

If you’re experiencing issues with Linewize Parent, follow these steps to verify if the Qustodio extension or agent is correctly installed on the student's device.

Before you begin

• You must have permission to manage Linewize Parent.

Windows

1. On the right-hand side of the Windows taskbar, find the Linewize and Qustodio icons.
2. If the icons are not visible, select the arrow to display hidden icons.
3. Hover over the Qustodio icon to ensure it shows as active.
4. Hover over the Linewize icon to confirm the version number is displayed.
   1. Select the Linewize icon and confirm that the student’s name is displayed.
      1. During school hours: It will show "not under Extended Rules".
      2. Outside of school hours: It will show "under Extended Rules".

If these icons are not visible or inactive, deploy Qustodio again.

Chrome

1. Open Google Chrome and enter chrome://extensions/ in the address bar.
2. Ensure that both the Qustodio and Linewize extensions are active.

If these extensions are not visible or inactive, deploy the Qustodio extension again.