Troubleshooting

Resolve common problems with deploying or updating Linewize Connect.

Subcategories

Windows Troubleshooting
macOS Troubleshooting
Chrome Troubleshooting

Articles

Check if Connect for Windows or macOS is installed correctly You can use the Connect diagnostics page to verify that the Connect app and Authentication Agent are properly install...
Check the Connect version on a device You can use Advanced Search to check which specific versions of Linewize Connect are on users' devices. Before you be...
Enabling different logging levels for Connect Linewize Delivery or Support may ask you to enable more detailed Connect logging to aid in troubleshooting. There are...
Troubleshoot devices in Fallback Mode You can use the troubleshooting scenarios in this article to investigate why users’ devices go into Fallback Mode. Fa...
Send Connect for Windows/macOS Diagnostics Logs to Linewize Support This article describes how you can access the Linewize Connect diagnostics page and submit diagnostics logs to Linewi...