Troubleshooting

Resolve common problems with deploying or updating Linewize Connect.

Articles

Check Connect for Chrome is installed correctly To check if the Connect for Chrome extension is installed in Google Chrome or Microsoft Edge, confirm it's on the dev...
Devices enter Fallback Filtering on Microsoft Edge v130 Microsoft Edge update version 130.0.2849.46 causes Connect for Windows to enter Fallback Mode, stopping correct filt...
Check if Connect for Windows or macOS is installed correctly You can use the Connect diagnostics page to verify that the Connect app and Authentication Agent are properly install...
Check the Connect for iOS versions your students have Use Linewize Filter’s Advanced Search Report to search for users who have specific versions of Linewize Connect for ...
Sending Connect for Chrome Diagnostics Logs to Linewize Support This article is for IT Support. This article shows how to access the Linewize Connect for Chrome diagnostics link a...
Connect for Windows not filtering after Chromium Update v124 This article is for IT administrators at schools using Connect for Windows in Web filtering mode. Chromium Update v...
Troubleshooting Linewize Connect for Windows This article is intended for IT Support.If you have problems deploying Linewize Connect in Companion Mode, you can tr...
Enabling different logging levels for Connect This article is intended for IT support.  Linewize Delivery or Support may ask you to enable more detailed Connect l...
Troubleshoot devices in Fallback Mode You can use the troubleshooting scenarios in this article to investigate why users’ devices go into Fallback Mode. Fa...
Send Connect for Windows/macOS Diagnostics Logs to Linewize Support This article describes how you can access the Linewize Connect diagnostics page and submit diagnostics logs to Linewi...
Connect for macOS v3+ Troubleshooting This article is intended for IT support.  Warning: JAMF Users You must turn off built-in MacOS parental control set...