Linewize Delivery or Support may ask you to enable more detailed Connect logging to aid in troubleshooting. There are three levels of logging available:
- Info
- Debug
- Trace
When instructed by Linewize Delivery or Support, enable a logging level before sending Connect for laptops diagnostics logs to them.
Warning
Once the logs are sent, you must enable the info logging level. Debug and Trace log files are much larger may impact performance over time.
Windows
- Open Command Prompt with Administrative Privileges.
- Copy and paste of the appropriate script:
| Log Level | Script |
|---|---|
| Debug | "C:\Program Files (x86)\FamilyZone\MobileZoneAgent\bin\fc-system-service_windows-amd64" --service log --level debug |
| Trace | "C:\Program Files (x86)\FamilyZone\MobileZoneAgent\bin\fc-system-service_windows-amd64" --service log --level trace |
| Info | "C:\Program Files (x86)\FamilyZone\MobileZoneAgent\bin\fc-system-service_windows-amd64" --service log --level info |
- Press Enter to run the command.
- Replicate the issue that is occurring on the device. If possible, replicate the issue multiple times.
- Send diagnostics logs to Linewize Support.
Warning
If there is an error with submitting the diagnostic logs, download the support.bundle file from the Family Zone folder, and send this to Linewize Support.
- If not in Info logging mode, re-enable Info logging mode.
macOS
- Open Terminal.
- Copy and paste of the appropriate script:
| Log Level | Script |
|---|---|
| Debug | sudo /Applications/FamilyZone/MobileZoneAgent/bin/fc-system-service_darwin-amd64 --service log --level debug |
| Trace | sudo /Applications/FamilyZone/MobileZoneAgent/bin/fc-system-service_darwin-amd64 --service log --level trace |
| Info |
sudo /Applications/FamilyZone/MobileZoneAgent/bin/fc-system-service_darwin-amd64 --service log --level info |
- Press Return to run the command.
- Restart the device.
- Replicate the issue that is occurring on the device. If possible, replicate the issue multiple times.
- Send diagnostics logs to Linewize Support.
Warning
If there is an error with submitting the diagnostic logs, download the support.bundle file from the Family Zone folder, and send this to Linewize Support.
- If not in Info logging mode, re-enable Info logging mode.