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Sending Connect for Laptops Diagnostics Logs to Linewize Support

Updated
Alvaro Carrillo
This article is for IT support. 

This article discusses how you can access the Linewize Connect for Laptops diagnostics page and submit diagnostics logs to Linewize Support. This may be necessary for troubleshooting purposes under the guidance of Linewize Support.

Important

If Linewize Support requests more detailed logs, you must enable different logging levels before sending the diagnostics logs.

Sending Diagnostics Logs

  1. When instructed by Linewize Support, select the Connect tray app next to the clock.

Note

For Windows, it can be found on the bottom-right of the screen. For Mac, it can be found on the top-right of the screen.

windows-and-mac-tray-app.png

  1. Select the Gear icon.

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  1. Select the Send diagnostics to Linewize icon. The Sending diagnostics and loading icon should appear.

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  1. When successful, the diagnostics sent to support dialog box should appear. Select Ok.

Note

Provide Linewize Support with the time the logs were sent and the device's MAC address.

new-04-arrows.png

Troubleshooting

  1. If you can’t send diagnostics from the Connect tray app, go to http://127.0.0.1:5770 in your browser.

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  1. Under the Agent section, select Submit diagnostics to Linewize. The Diagnostics successfully sent to Linewize pop up should appear.

Note

Provide Linewize Support with the time the logs were sent and the device's MAC address.

05-send-diagnostics-to-linewize.png

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