Troubleshoot Content-aware Module - Image Blurring

This article is for IT Support. 

This article can help you resolve Content Aware problems. If these troubleshooting steps do not resolve your issue, contact Linewize Support.

Step 1: Check the Firewall Allowlist

 

Step 2: Check the Content Aware Extension

  1. Open your browser, select the three dots > Extensions > Manage Extensions.
  2. Ensure the Content Aware extension is blue (active) and not grey (inactive).

Step 3: Reset Content Aware

  1. In School Manager, go to Filtering > Content Aware.
  2. Uncheck all the checkboxes and select Save.
  3. Wait a few minutes, then reapply your settings and select Save again.
  4. Test Content Aware on the URL that is experiencing issues.

Step 4: Change Sensitivity

  1. In School Manager, go to Filtering > Content Aware.
  2. Change the Sensitivity Level and select Save.
  3. Test Content Aware on the URL that is experiencing issues.

Step 5: Collect Console Logs

  1. Go to the URL that is experiencing issues.
  2. Right-click > Inspect.
  3. Go to the Console tab.
  4. Right-click anywhere on the Console tab and select Save as.
  5. Save the log file.

Step 6: Contact Linewize Support

Include the following information in your ticket to Linewize Support.

  • Are you experiencing issues on-network or off-network?
  • What specifications does the device have?
  • Are all the images not blurred or only certain images?
  • Is the Content Aware extension active?
  • Is the Content Aware extension receiving the correct category?
  • Link the impacted URL.
    • If this URL requires signing in, provide temporary sign-in details.
  • Attach the Console Logs from Step 5 to the ticket.

 

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