Troubleshoot Content-aware Module - Image Blurring

This article can help you resolve Content Aware problems. If these troubleshooting steps do not resolve your issue, contact Linewize Support.

Step 1: Check the Firewall Allowlist

• Ensure the Content Aware ports and domains are added to your school's firewall allowlist.

Step 2: Check the Content Aware Extension

1. Open your browser, select the three dots > Extensions > Manage Extensions.
2. Ensure the Content Aware extension is green (active) and not grey (inactive).
   
   

Step 3: Reset Content Aware

1. In Linewize Filter, go to Filtering > Content Aware.
2. Uncheck all the checkboxes and select Save.
3. Wait a few minutes, then reapply your settings and select Save again.
4. Test Content Aware on the URL that is experiencing issues.
   
   

Step 4: Change Sensitivity

1. In Linewize Filter, go to Filtering > Content Aware.
2. Change the Sensitivity Level and select Save.
3. Test Content Aware on the URL that is experiencing issues.
   
   

Step 5: Collect Console Logs

1. Go to the URL that is experiencing issues.
2. Right-click > Inspect.
3. Go to the Console tab.
4. Right-click anywhere on the Console tab and select Save as.
5. Save the log file.
   
   

Step 6: Contact Linewize Support

Include the following information in your ticket to Linewize Support.

• Are you experiencing issues on-network or off-network?
• What specifications does the device have?
• Are all the images not blurred or only certain images?
• Is the Content Aware extension active?
• Is the Content Aware extension receiving the correct category?
• Link the impacted URL.
  • If this URL requires signing in, provide temporary sign-in details.
• Attach the Console Logs from Step 5 to the ticket.