Troubleshoot Content-aware Module - Image Blurring

This article can help you resolve Content Aware problems. If these troubleshooting steps do not resolve your issue, contact Linewize Support.

Before you begin

You must have access to Filtering in Linewize Filter.

Step 1: Check the Firewall Allowlist

• Ensure the Content Aware ports and domains are added to your school's firewall allowlist.

Step 2: Check the Content Aware Extension

1. Open your browser, select the three dots > Extensions > Manage Extensions.
2. Ensure the Content Aware extension is green (active) and not grey (inactive).

Step 3: Reset Content Aware

1. In Linewize Filter, go to Filtering > Content Aware.
2. Uncheck all the checkboxes and select Save.
3. Wait a few minutes, then reapply your settings and select Save again.
4. Test Content Aware on the URL that is experiencing issues.

Step 4: Change Sensitivity

1. In Linewize Filter, go to Filtering > Content Aware.
2. Change the Sensitivity Level and select Save.
3. Test Content Aware on the URL that is experiencing issues.

Step 5: Collect Console Logs

1. Go to the URL that is experiencing issues.
2. Right-click > Inspect.
3. Go to the Console tab.
4. Right-click anywhere on the Console tab and select Save as.
5. Save the log file.

Step 6: Contact Linewize Support

Include the following information in your ticket to Linewize Support.

• Are you experiencing issues on-network or off-network?
• What specifications does the device have?
• Are all the images not blurred or only certain images?
• Is the Content Aware extension active?
• Is the Content Aware extension receiving the correct category?
• Link the impacted URL.
  • If this URL requires signing in, provide temporary sign-in details.
• Attach the Console Logs from Step 5 to the ticket.