If a guardian is having trouble pausing the internet on their child’s school-managed device or if they aren’t able to see the Pause Internet option in their Qustodio app, it may be one of the following reasons listed below.
Before you begin
- You must have permission to manage Linewize Parent.
Your school has turned off Pause Internet
You must turn on the Allow Pause Internet feature for guardians to pause the Internet on their children’s school-managed devices.
In Linewize Filter, go to Parent > Parental Controls and confirm that the Allow Pause Internet checkbox is selected.
They are trying to pause the Internet during school hours
Guardians can only pause the internet on school-managed devices outside the school hours or the non-school days set in your School Calendar. Guardians will see a message in their Qustodio app advising them when they can pause the internet on a school-managed device.
If they are trying to pause the Internet outside of school hours and it’s not working, go to Configuration > Calendar and check that your school hours and days are correct.