Parents or guardians can’t pause the internet on their child’s school device

If a parent or guardian is having trouble pausing the internet on their child’s school-managed device or if they aren’t able to see the Pause Internet option in their Qustodio app, it may be one of the following reasons:

Your school has turned off Pause Internet

You must turn on the Allow Pause Internet feature for parents and guardians to pause the Internet on their children’s school-managed devices.

In School Manager, go to Configuration > Community > Configure Community and confirm that the Allow Pause Internet checkbox is selected.

They are trying to pause the Internet during school hours

Unless you have turned on Pause Internet in 24/7 mode, parents and guardians can only pause the internet on school-managed devices outside the school hours or the non-school days set in your School Calendar. Parents and guardians will see a message in their Qustodio app advising them when they can pause the internet on a school-managed device. 

If they are trying to pause the Internet outside of school hours and it’s not working, go to Configuration > Calendar and check that your school hours and days are correct.

If Pause Internet is configured in 24/7 mode and parents and guardians can’t pause the Internet on school-managed devices, contact Linewize Support.