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Manually updating a Linewize Filter Appliance

Updated

This article is intended for IT Support.

By default, Linewize Filter automatically updates your school’s Linewize Filter Appliance(s) outside school hours. However, the Linewize Support team may instruct you to manually update your appliance to help troubleshoot or resolve an issue.

Caution

When manually updating an appliance, it will be offline for approximately 10 minutes.

Manually Updating an Appliance

  1. Sign into the device you need to update using an account with the Owner/Global Administrator role.
  2. Select Debugging > Device Updates.
  3. Check whether your Linewize Filter is on the latest version. If the Latest Version field is blank, your Linewize Filter Appliance is on the latest version.
  4. If the Latest Version field shows a newer version number, Select Update. The update will immediately begin to run.

sm_manual_update_2023_02_23_001.pngImage 1: Linewize Filter Appliance Updates Page

  1. The Update Log will appear and begin to populate. Once the log is finished, select Restart.

sm_manual_update_2023_02_23_002.png
Image 2: Linewize Filter Appliance Update log

  1. The appliance will now be updated to the latest version. If the update is not completed successfully, please immediately contact the Linewize Support team with a copy of the log.

sm_manual_update_2023_02_23_003.png
Image 3: Linewize Filter Appliance Latest Version