This article describes how you can access the Linewize Connect diagnostics page and submit diagnostics logs to Linewize Support. Diagnostic logs may be necessary for troubleshooting purposes under the guidance of Linewize Support.
Important
If Linewize Support requests more detailed logs, you must turn on different logging levels before sending the diagnostics logs.
Send Diagnostics Logs
Note
This method applies to Connect for Windows below version 5 and Connect for macOS.
- When instructed by Linewize Support:
- Windows: Select the Connect for Windows system tray icon in the bottom right of the screen.
- macOS: Select the Connect for macOS menu bar icon in the top right of the screen.
- Select the Gear (Settings) icon.
- Select the Send diagnostics to Linewize icon. The Sending diagnostics and loading icon should appear.
- When successful, the Diagnostics sent to support dialog box should appear. Select Ok.
Note
Provide Linewize Support with the time the logs were sent and the device's MAC address.
Send Diagnostics Logs using a web browser (Windows and macOS)
- If instructed by Linewize Support, open a browser and go to: http://127.0.0.1:5770
- Under the Agent section, select Submit diagnostics to Linewize.
The Diagnostics successfully sent to Linewize pop up should appear.
Note
Provide Linewize Support with the time the logs were sent and the device's MAC address.