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Check Connect for Chrome is installed correctly

Updated
This article is for IT Support. 

To check if the Connect for Chrome extension is installed in Google Chrome or Microsoft Edge, confirm it's on the device or check through a management platform or group policy.

1. Check on the device

Google Chrome

  1. Open Chrome.
  2. Select the puzzle piece icon on the toolbar.
  3. Check that the Linewize Connect extension is listed and turned on.

Microsoft Edge

  1. Open Edge.
  2. Select the puzzle piece icon on the toolbar.
  3. Check that the Linewize Connect extension is listed and turned on.

2. Check using a Management Platform or Group Policy

Google Workspace

  1. Sign in to Google Admin Console.
  2. Go to Devices > Chrome > Apps & extensions > Users & browsers.
  3. Confirm the Linewize Connect extension is listed and Force-installed.

Microsoft Intune 

  1. Sign in to Microsoft Intune admin center.
  2. Go to Devices > Configuration profiles.
  3. Open the profile applied to student devices.
  4. Under Configuration settings, look for Chrome or Edge Extension/App IDs and update URLs to be silently installed (Device) settings.
  5. Confirm that the Connect for Chrome extension ID appears.

Group Policy (GPO)

  1. Open the Group Policy Management Console on a Windows Server:
    • For Google Chrome
      Go to Computer Configuration > Policies > Administrative Templates > Google > Google Chrome > Extensions > Configure the list of force-installed extensions.  
       
    • For Microsoft Edge
      Go to Computer Configuration > Policies > Administrative Templates > Microsoft Edge > Extensions > Control which extensions are installed silently.
  2. Confirm the Connect for Chrome extension ID is included.

If you can’t find the Linewize Connect extension or problems persist, contact Linewize Support for further help.