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Add or remove exceptions between users and devices

Updated
This article is for IT Support. 

In some cases, you may not want to link a user with a device (called Permanent Associations). For example, with shared devices such as library computers, classroom desktops, or loan devices. You can prevent this by creating an Association Exception for the device’s MAC address. If you no longer need the exception, you can remove it at any time.

  Important

When you add an exception: 

  • The device can’t be saved in Statistics > Realtime > Users and Hosts. A prompt will appear to notify you.
  • If you are using a Captive Portal, users won’t see the Continue and Save My Device prompt.

Prevent a user from being linked to a device by MAC address

  1. Go to Configuration > Users and Groups > Associations Exceptions.
  2. Select Add.
  3. Enter the device’s MAC address.
  4. Select Add to save.

Remove exceptions to let users link to devices 

  1. Go to Configuration > Users and Groups > Associations Exceptions.
  2. Search for the device.
  3. Under Operations, select the trash can icon to delete the exception.
  4. The Confirm Delete window will appear. Select Delete.