Parental Controls FAQ

This article is intended for IT Support at schools with Linewize Community.

School Experience

What are Parental Controls?

The Parental Controls feature allows parents to use the Qustodio Parent app to manage and filter a child’s school-managed Chromebook or Windows device in Companion Mode outside school hours.

Is Parental Controls on by default at my school?

No, Parental Control is an opt-in feature for schools. Contact your Linewize Account or Success Manager to turn on Parental Controls in School Manager. Once turned on, the Parental Controls settings will display, and you can configure them.

How do I control when parents can use Parental Controls?

You must set your Outside School Hours in the School Calendar to allow parents Parental Controls access outside school hours. See the Parental Controls configuration article for more information.

What happens during school hours? Do parents' rules override the school’s policies and interfere with learning?

Parental Controls automatically turns off during school hours, prioritising your School Manager policies. Parents' rules do not override School Manager policies during this time.

Can I see which student devices are under Policy Delegation?

Parents can control the device if you configure Parental Controls for after-hours in the School Calendar and if the device is off-network. You can check the Parent or Student Management pages to see if a parent has accepted control of the device.

What if students are away from school due to a public holiday or student/pupil-free day?

You can configure Parental Controls to delegate device management to parents on public holidays and non-school days. These can be set in the School Calendar in School Manager. They can be used for public holidays, school holidays, weather days, student/pupil-free days, and other days when students aren’t at school.

Can I use Parental Controls myself? Can other teachers or leaders at my school?

Yes, if your child attends the school and you’re listed as their parent in School Manager, you can use Parental Controls. However, the Parental Controls feature is only available to parents and only via the Qustodio Parent app.

Parent Experience

How are Parental Controls referred to in the Qustodio Parent app?

Parental Controls are called ”Rules”, and parents will receive communications from Qustodio to"Apply rules on school devices" or "Manage school devices" in the Qustodio Parent app.

How do parents turn Parental Controls on or off?

When your school turns on Parental Controls, a toggle becomes available on the Qustodio Rules page on the child’s dashboard in the Qustodio Parent app. Parents use this toggle to turn delegation on or off based on their preference.

Student Experience

What will the students see if they are blocked?

If your school policies or Safety Net blocks the student, they’ll see the School Manager block page. If both school policies or Safety Net and parents' Qustodio rules block the same thing, the student will see the School Manager block page. If parents' Qustodio rules block the student, they’ll see the Qustodio block page.


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