This article is for IT Support.
You should exclude the following file paths and processes from your antivirus scans to ensure your Linewize products work correctly.
Follow the guide from your antivirus solution to exclude certain files from scanning:
- Avast Antivirus
- AVG Antivirus
- BitDefender
- Broadcom Symantec Endpoint Protection
- Carbon Black by VMware
- CrowdStrike
- Emsisoft Antivirus
- ESET NOD32 Antivirus
- ESET Protect
- Kaspersky
- Malwarebytes
- McAfee Antivirus
- Norton Security
- Sophos Antivirus
- Trend Micro
- Webroot SecureAnywhere
- Windows Defender
List of Exclusions
Windows
| Value Name | Path |
|---|---|
| FamilyZoneAuthAgentBin | C:\Program Files (x86)\FamilyZone\AuthenticationAgent\bin\ |
| FamilyZoneMobileAgentBin | C:\Program Files (x86)\FamilyZone\MobileZoneAgent\bin\ |
| FamilyZoneMobileAgentJavaBin | C:\Program Files (x86)\FamilyZone\MobileZoneAgent\lib\java\bin\ |
| FamilyZoneMobileAgent | C:\Program Files (x86)\FamilyZone\MobileZoneAgent\ |
| Windows Driver Processes |
Note These paths refer to executable files, not folders. C:\Windows\Temp\wdfzsrv.exe C:\Windows\Temp\wdmzsrv.exe C:\Windows\Temp\wdltsrv.exe |
Qustodio exceptions for Windows
| Value Name | Path |
|---|---|
| Qustodio | C:\Program Files (x86)\Qustodio\ C:\ProgramData\Qustodio\ |
| QAppTray.exe | C:\Program Files (x86)\Qustodio\qapp\ |
| QUpdateService.exe | C:\Program Files (x86)\Qustodio\qapp\ |
| qengine.exe | C:\Program Files (x86)\Qustodio\qproxy\ |
macOS
| Value Name | Path |
|---|---|
| FamilyZoneAuthAgentBin | /opt/FamilyZone/AuthenticationAgent/ |
| FamilyZoneMobileAgentBin | /Applications/FamilyZone/MobileZoneAgent/bin/ |
| FamilyZoneMobileAgentJavaBin | /Applications/FamilyZone/MobileZoneAgent/lib/java/bin/ |
| FamilyZoneMobileAgent | /Applications/FamilyZone/MobileZoneAgent/ |
| Macappproxy.app | /Applications/macappproxy.app |
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