This article is intended for IT support.
You should exclude the following file paths and processes from your antivirus scans to ensure your Linewize products work correctly.
Your antivirus solution vendor should explain how to exclude certain files from scanning:
- Avast Antivirus
- AVG Antivirus
- BitDefender
- Broadcom Symantec Endpoint Protection
- Carbon Black by VMware
- CrowdStrike
- Emsisoft Antivirus
- ESET NOD32 Antivirus
- ESET Protect
- Kaspersky
- Malwarebytes
- McAfee Antivirus
- Norton Security
- Sophos Antivirus
- Trend Micro
- Webroot SecureAnywhere
- Windows Defender
List of Exclusions
Windows
| Value Name | Path |
|---|---|
| FamilyZoneAuthAgentBin | C:\Program Files (x86)\FamilyZone\AuthenticationAgent\bin\ |
| FamilyZoneMobileAgentBin | C:\Program Files (x86)\FamilyZone\MobileZoneAgent\bin\ |
| FamilyZoneMobileAgentJavaBin | C:\Program Files (x86)\FamilyZone\MobileZoneAgent\lib\java\bin\ |
| FamilyZoneMobileAgent | C:\Program Files (x86)\FamilyZone\MobileZoneAgent\ |
| Windows Driver Processes |
C:\Windows\Temp\wdfzsrv.exe\ C:\Windows\Temp\wdmzsrv.exe\ C:\Windows\Temp\wdltsrv.exe\ |
Qustodio exceptions for Windows
| Value Name | Path |
|---|---|
| Qustodio | C:\Program Files (x86)\Qustodio\ C:\ProgramData\Qustodio\ |
| QAppTray.exe | C:\Program Files (x86)\Qustodio\qapp\ |
| QUpdateService.exe | C:\Program Files (x86)\Qustodio\qapp\ |
| qengine.exe | C:\Program Files (x86)\Qustodio\qproxy\ |
macOS
| Value Name | Path |
|---|---|
| FamilyZoneAuthAgentBin | /opt/FamilyZone/AuthenticationAgent/ |
| FamilyZoneMobileAgentBin | /Applications/FamilyZone/MobileZoneAgent/bin/ |
| FamilyZoneMobileAgentJavaBin | /Applications/FamilyZone/MobileZoneAgent/lib/java/bin/ |
| FamilyZoneMobileAgent | /Applications/FamilyZone/MobileZoneAgent/ |
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