Antivirus Exclusions for Connect, Qustodio and School Manager Authentication Agents

This article is intended for IT support. 

You should exclude the following file paths and processes from your antivirus scans to ensure your Linewize products work correctly.

Your antivirus solution vendor should explain how to exclude certain files from scanning:

List of Exclusions

Windows

Value Name Path
FamilyZoneAuthAgentBin C:\Program Files (x86)\FamilyZone\AuthenticationAgent\bin
FamilyZoneMobileAgentBin C:\Program Files (x86)\FamilyZone\MobileZoneAgent\bin
FamilyZoneMobileAgentJavaBin C:\Program Files (x86)\FamilyZone\MobileZoneAgent\lib\java\bin
FamilyZoneMobileAgent C:\Program Files (x86)\FamilyZone\MobileZoneAgent
Windows Driver Processes

C:\Windows\Temp\wdfzsrv.exe

C:\Windows\Temp\wdmzsrv.exe

C:\Windows\Temp\wdltsrv.exe

Qustodio exceptions for Windows

Value Name Path
Qustodio C:\Program Files (x86)\Qustodio
C:\ProgramData\Qustodio
QAppTray.exe C:\Program Files (x86)\Qustodio\qapp
QUpdateService.exe C:\Program Files (x86)\Qustodio\qapp
qengine.exe C:\Program Files (x86)\Qustodio\qproxy

 

macOS

Value Name Path
FamilyZoneAuthAgentBin /opt/FamilyZone/AuthenticationAgent
FamilyZoneMobileAgentBin /Applications/FamilyZone/MobileZoneAgent/bin
FamilyZoneMobileAgentJavaBin /Applications/FamilyZone/MobileZoneAgent/lib/java/bin
FamilyZoneMobileAgent /Applications/FamilyZone/MobileZoneAgent

 

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