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Antivirus Exclusions for Connect, Qustodio and Linewize Filter Authentication Agent

Updated

You should exclude the following file paths and processes from your antivirus scans to ensure your Linewize and Qustodio products work correctly.

Follow the guide from your antivirus solution to exclude certain files from scanning:

List of Exclusions

Windows

Value Name

Path

FamilyZoneMobileAgentBin

C:\Program Files (x86)\FamilyZone\MobileZoneAgent\bin\

FamilyZoneMobileAgentJavaBin

C:\Program Files (x86)\FamilyZone\MobileZoneAgent\lib\java\bin\

FamilyZoneMobileAgent

C:\Program Files (x86)\FamilyZone\MobileZoneAgent\

Windows Driver Processes

  Note

These paths refer to executable files, not folders.

C:\Windows\Temp\wdfzsrv.exe
C:\Windows\Temp\wdmzsrv.exe
C:\Windows\Temp\wdltsrv.exe

Linewize Connect Updates

  Note

Wildcard pattern rule. If pattern matching is unsupported, exclude C:\Windows\SystemTemp\ as a temporary workaround.

C:\Windows\SystemTemp\mza-update*

C:\Windows\TEMP\mza-update*

Logs & Configuration

C:\ProgramData\FamilyZone\MobileZoneAgent\log\
C:\ProgramData\FamilyZone\MobileZoneAgent\conf\

Qustodio exceptions for Windows

Value Name

Path

Qustodio

C:\Program Files (x86)\Qustodio\

C:\ProgramData\Qustodio\

QAppTray.exe

C:\Program Files (x86)\Qustodio\qapp\

QUpdateService.exe

C:\Program Files (x86)\Qustodio\qapp\

qengine.exe

C:\Program Files (x86)\Qustodio\qproxy\

Qustodio Installer

C:\Windows\SystemTemp\QustodioInstaller.exe

macOS

Value Name

Path

FamilyZoneAuthAgentBin

/opt/FamilyZone/AuthenticationAgent/

FamilyZoneMobileAgentBin

/Applications/FamilyZone/MobileZoneAgent/bin/

FamilyZoneMobileAgentJavaBin

/Applications/FamilyZone/MobileZoneAgent/lib/java/bin/

FamilyZoneMobileAgent

/Applications/FamilyZone/MobileZoneAgent/

Macappproxy.app

/Applications/macappproxy.app

Logs & Configuration

/Library/Application Support/FamilyZone/MobileZoneAgent/log/
/Library/Application Support/FamilyZone/MobileZoneAgent/conf/