Removing parents from students in Linewize Community

This article is intended for IT Support at schools with Linewize Community who use School Manager to manage students’ access to their network and internet connections.


Purging breaks the connection between parents and students. If you purge connected students in School Manager, you must re-sync or re-upload parent data to establish the parent/child connection. Parents won’t be able to use Student Usage and Insights and Pause Internet until you have restored the connection. If more than 60 days pass between the purge and re-sync/re-upload, affected parents will need to follow the student connection process again.

Adding is the process in Linewize Community of creating an association between a parent and a student at your school. Adding a parent to a student will allow them to use Qustodio to connect the student. Connecting to a student gives parents access to an overview of that student’s activity on school-managed devices, and to any other Community features that you have enabled at your school, such as Pause Internet.

You can use your SIS or School Manager to remove parents from students. This will prevent parents from being able to connect to the student, and is most useful when there’s been a change of family circumstance, or you’ve identified an error in your parent or student data.

If the parent has already connected to the student, you must disconnect them before removing them. Disconnecting differs from removing in that disconnecting removes a parent’s existing association to a student, while removing stops the parent from being able to connect to the child in the first place.
The best method of removing parents from students will depend on the method you use to upload student and parent data into School Manager.


Removing via SIS synchronization

If you sync parent and student information into School Manager via a SIS, you must change their details in your SIS and re-sync it with School Manager.
You can find more information on syncing your SIS with School Manager in the following articles:


Manually Removing


Only use the manual method if you add parent data to School Manager via CSV or manual entry. If you use a SIS, you must make your changes there.

Option 1: Removing from the Manage User page

  1. Go to School Manager > Configuration > Users and Groups > Users.
  2. Select Search and enter the student’s name or email address.
  3. Select the student.
  4. Select Delete Parent.
  5. A confirmation window will appear, select Yes, Delete Parent.


Option 2: Removing from the Parent Management page

  1. Go to School Manager > Community > Parent Management.
  2. Select Search and enter the parent's name.
  3. Select the arrow icon.
  4. A window will appear, select Remove.
  5. A confirmation window will appear, select Remove.
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