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Helping users uninstall Family Zone from their devices

Updated
Amy Hightower
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This article is intended for IT Support at schools with Linewize Community who use School Manager to manage students’ access to their network and internet connections.

Important

Unless they use the Family Zone Box, users should always cancel their account and uninstall Family Zone Connect from their children's devices before removing the parent app from their own devices.

Users migrating to Qustodio from Family Zone may contact you for help uninstalling Family Zone Connect from their family's devices. While they should be able to find this information in your school's Online Safety Hub, we've included it here for your easy reference. You can also tell users to contact the Family Zone support team directly.

Uninstalling Connect from Android devices

  1. Ensure you have canceled your account and deactivated control of your family’s devices.
  2. Swipe down from the top of your screen to pull down the Quick Settings menu.
  3. Tap the gear icon to open Settings.
  4. Tap Apps.
  5. Tap the search field at the top right of the screen, then enter Connect. Or scroll down the alphabetical list until you find the Connect app.
  6. Tap on the Connect app.
  7. Tap Uninstall.
  8. Tap OK to confirm you want to uninstall the app.
  9. Restart the device.

Uninstalling Connect from Chromebooks and the Chrome Browser

  1. Ensure you have canceled your account and deactivated control of your family’s devices.
  2. Open Chrome.
  3. Select the puzzle piece icon to open Extensions.
  4. Locate Connect for Chrome - Community and select More .
  5. Select Remove from Chrome.
  6. Select Remove.
  7. Restart the device.

Uninstalling Connect from iPhones & iPads

Note

These steps will work for most, but not all iPhones and iPads. Apple provides more detailed instructions explaining how to remove apps from iPhones and iPads, including older versions of these devices.

  1. Ensure you have canceled your account and deactivated control of your family’s devices.
  2. Go to the Home screen by swiping up from the bottom of the screen or pressing the Home button.
  3. Swipe left past all your Home Screen pages to get to the App Library.
  4. Tap the search field at the top of the screen, then enter Connect. Or scroll down the alphabetical list until you find the Connect app.
  5. Touch and hold the app in the App Library, tap Delete App, then tap Delete.
  6. Restart the device.

Uninstalling Connect from Mac Devices

Note

These steps will work for most, but not all, Apple macOS devices. Apple provides more detailed instructions explaining how to remove apps from Macs.

  1. Ensure you have canceled your account and deactivated control of your family’s devices.
  2. Open Finder > Applications and locate FamilyZone.
  3. Open FamilyZoneConnect or MobileZoneAgent
  4. Double-click Uninstall.
    If you’re asked for a user name and password, enter the name and password of an administrator account on your Mac. This may be the name and password that you use to log in to your Mac.
  5. Select Yes.
  6. Select Next. The uninstaller will run, which may take several seconds.
  7. Select OK.
  8. Restart the device.

Uninstalling Connect from Windows Devices

Note

These steps will work for most, but not all, Windows 10 and Windows 11 devices. Microsoft provides more detailed instructions explaining how to remove programs from Windows 7, Windows 10 and Windows 11 devices. 

  1. Ensure you have canceled your account and deactivated control of your family’s devices.
  2. Open your Control Panel:
    1. Windows 7: Open the Start menu. On the right pane, select Control Panel.
    2. Windows 10 & 11: In your taskbar search box, type Control Panel and select it from the results.
  3. Select Programs > Programs and Features.
  4. Scroll down the alphabetical list until you find Connect.
  5. Right-click on Connect and select Uninstall/Change. 
    If you’re asked for a user name and password, enter the name and password of a Windows administrator account. This may be the name and password that you use to log in to the computer.
  6. Select OK to allow the app to make changes on your device.
  7. Select Yes. The uninstaller will run, which may take several seconds.
  8. Select OK.
  9. Restart the device.
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