Manually Updating a Linewize Appliance

This article is intended for IT Support.

By default, School Manager automatically updates your school’s Linewize appliance(s) outside school hours. However, the Linewize Support team may instruct you to manually update your appliance to help troubleshoot or resolve an issue.


When manually updating an appliance, it will be offline for approximately 10 minutes.

Manually Updating an Appliance

  1. Sign into the device you need to update using an account with the Owner/Global Administrator role.
  2. Select Debugging > Device Updates.
  3. Check whether your School Manager is on the latest version. If the Latest Version field is blank, your Linewize appliance is on the latest version.
  4. If the Latest Version field shows a newer version number, Select Update. The update will immediately begin to run.

sm_manual_update_2023_02_23_001.pngImage 1: Linewize appliance Updates Page

  1. The Update Log will appear and begin to populate. Once the log is finished, select Restart.

Image 2: Linewize appliance Update log

  1. The appliance will now be updated to the latest version. If the update is not completed successfully, please immediately contact the Linewize Support team with a copy of the log.

Image 3: Linewize appliance Latest Version

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