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Alerts in SCP

Updated
Michael Addison
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Important

We will be retiring School Community Platform (SCP) on June 30, 2023. Between now and then, we encourage you to contact Linewize Support to discuss if Linewize Community is suitable for your school.

This article is intended for IT support. 

This article is for schools that use School Community Platform (SCP). Alerts are a feature used to let you know when a student’s take-home devices may no longer be fully filtered or managed by your school. This article explains what the different alerts mean and if you need to take any action.

 

Viewing the alerts in SCP

  1. In SCP, go to Users > Students.

 

  1. If an Alert icon appears next to a student's name, select the student.

 

  1. On the Devices section, the alert will appear next to the relevant device.

 

Alerts types

Note

Your school’s policy will determine if actions need to be taken. The Suggested Actions can be used as a guide.

 The following alerts can appear in a student’s account:

Alert Description Suggested Action
Red alert: Family Zone has been removed The student may have removed the Connect app from their device without their parent’s permission. Speak to the student’s parents to reinstall and activate the device.
Red alert: Family Zone VPN permission has not been granted The allow VPN permission has not been configured on the student device. This may mean the student may be able to bypass filtering. Speak to the student’s parents to grant the VPN permission.
Red alert: Family Zone notification permission has not been granted The notification permission has not been configured on the student device. This may mean that the student will not see any notifications from the Connect app. Speak to the student’s parents to grant the notification permission.
Red alert: Family Zone location permission has not been granted The location permission has not been configured on the student device. This may mean that the Connect app won’t be able to see location data. Speak to the student’s parents to grant the location permission.
Red alert: Family Zone battery manager permission has not been granted The battery manager permission has not been configured on the student device. This may mean that the Connect app may be limited and not filter when in battery power save mode. Speak to the student’s parents to grant the battery manager permission.
Red alert: Family Zone may have been tampered with The student may be tampering/disabling the Connect app’s VPN service and bypass filtering. Speak to the student’s parents to ensure the VPN service is not being disabled.
Red Alert: Family Zone device administrator permissions has not been granted The administrator permission has not been configured on the student device. This may mean the Connect app won’t be able to manage the cyber safety of apps and device activity. Speak to the student’s parents to grant the administrator permission.
Red Alert: Family Zone usage access permissions have not been granted The usage access permission has not been configured on the student device. This may mean that the Connect app can’t see which apps the student is accessing and when. Speak to the student’s parents to grant the usage access permission.
Parental override in place Parental overrides allow parents to replace school settings on their children’s devices, commonly used when a student is sick at home. If a student is at school, but there is a Parental override in place, they may be able to bypass filtering. If a student is at school with a parental override, speak to their parents, as IT administrators will not be able to overturn the Parental override.
Red alert: Hazardous app discovered The student may be using an app, like a VPN, that can bypass filtering. Speak to the student’s parents to remove the hazardous app.
Red alert: Device not seen in 14 days The student has not used their device in two weeks. This may mean the student is using an unregistered device or has been able to bypass filtering, or may not be using that device anymore. Speak to the student’s parents to remove the device and activate Connect on the new device.

 

 

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