Cancelled Parent Accounts in SCP

A cancelled parent account will result in information not being shared with the school’s School Community Platform (SCP). Importantly, an account with a current “cancelled” status will prevent your school from being able to apply content filtering rules to a student's primary learning device during school hours if they go off the school's network and hotspot on another device. This will also result in their child not appearing in your school’s SCP.

Reasons for cancelled accounts

A cancelled account can occur for a number of reasons:

• A parent has previously created/used an active Family Zone consumer account and subsequently cancelled it.
• A parent has accessed a trial consumer Family Zone account and not followed through with activating a premium account (i.e the trial has ended).
• A parent may have opted out of sharing their details with the school's SCP via the Family Zone Parent Control settings.

Finding cancelled accounts

1. In SCP, go to Users > Students

2. Select the Filter icon. On the first dropdown, select Parent Status.  On the second dropdown, select Cancelled

3. Select Apply Filter

Reactivating accounts

1. Go to Users > Students. 
2. Select the Export icon.
3. Sort the CSV by Cancelled.
4. Email the parents asking them to opt into School Community

5. Instruct the parents to go to Settings > Family Settings.
6. Toggle on Enable School Community.