Manually Installing Connect on iOS in Filter-Only Mode

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This article is for IT support using School Community Platform in Australia and New Zealand.


We will be retiring School Community Platform (SCP) on June 30, 2023. Between now and then, we encourage you to contact Linewize Support to discuss if Linewize Community is suitable for your school.

If you use a Mobile Device Management tool (MDM), you should deploy the iOS DNS version of the Connect App instead.

As a School Community Platform administrator, you can manually install the Connect App on your users’ iPads and iOS devices for them. This is especially useful when your users are in the early years of primary school.

Before You Start

You will need:

  • Access to the student’s device with the student’s six-digit device passcode (or have the passcode turned off on the student’s iOS device)
  • Your School Community Platform (SCP) Administrator email and password
  • To know the student’s username as it appears in SCP

There are three major steps:

  1. Downloading and installing the Connect App
  2. Disabling Private Wi-Fi
  3. Disabling Private Relay

Downloading and Installing the Connect App

  1. Download and open the Family Zone Connect App.

  2. Select I already have an account at the prompt.

  3. Select Next at the Data Management and Privacy Policy.

  4. Enter your SCP administrator email address and password and tap Sign in.

  5. Select Child.

  6. Find and tap on the user’s name for this device.

  1. Select FILTER ONLY.

  2. Select ALLOW Notifications.

  3. Select Allow at the confirmation for the Connect App to send notifications to this device.

  4. Select ALLOW to give the Connect App Permission to track the device location.

  5. Select Allow While Using App at the first of two confirmation messages.

  6. Select Change to Always Allow at the second of two confirmation messages.

  1. Select ALLOW to give the VPN permission to manage the device.

  2. Select Allow at the Add VPN Configurations confirmation message.

  3. Enter the passcode for this device.

  4. Select ALLOW background location tracking on this device.

  5. When you see “Family Zone Connect active”, continue to the next section to disable MAC Randomization and Private Relay.

Disable Private Wi-Fi Address on iOS 14+

In 2020, Apple introduced privacy features that generate random MAC addresses for its devices in response to advertising trackers. Your School Manager and SCP systems need the MAC address to validate the user’s device and provide safe filtering, so you will need to turn off “Private Wi-Fi Address” in iOS and iPadOS version 14 (2020) or newer.

Apple iOS 14+

While the user’s iOS or iPadOS device is connected to your network, turn off the Private Address.

  1. Open the Settings app, then tap Wi-Fi.
  2. Tap the information button (i) next to your Wi-FI network.
  3. Tap the toggle to turn Private Address off.
    Gray is off.
    Green is on.


Disable Private Relay on iOS 15+

In 2021, Apple introduced “Private Relay” to provide additional privacy from advertising trackers by changing and generalizing location information. The feature is available to iCloud users with paid subscriptions.

If a user has a BYOD iPad or iOS device, they may have enabled Private Relay. Take the following steps to

This article is intended for IT administrators using School Community Platform in Australia and New Zealand managing BYO iOS 15+and iPadOS 15+devices.

You may need to turn off Private Relay if a users Bring Your Own Device has an iCloud+ subscription when signing an iOS or iPadOS device into your School's SCP system. Use the following steps.

  1. Go to Settings and tap the user's name.

  2. Tap iCloud.

  3. Tap Private Relay. 

  4. Make sure the toggle is set to off (grey).


If any of your users turn on Private Relay, see how you can Block Apple's iCloud Private Cloud Relay in School Manager (similar to blocking a VPN).


Frequently Asked Questions

What if the student removes the Connect App?

If the Connect App is removed from a device, it will still be enrolled in the School Community Platform, but will not be filtered. After you download and reinstall the Connect App, the user’s details will be displayed and you will see a red banner at the top of the screen.

  1. Tap the red banner. The Connect App Permissions will open.
  2. Tap ALLOW to reinstate the permissions (see step 8 in the installation steps).


What if the student resets the iOS device and erases all content?

If an iOS device has had a factory reset, the student will be unenrolled from SCP and the device will be unprotected. You can find unprotected devices in your SCP dashboard. You will need to reinstall the Connect App in Filter Only mode.


Can parents set up Connect on their child’s BYO iOS device?

Yes! Parents can install Family Zone Connect in Filter Only mode using their parent email address if you have added it to SCP.

If their account is not linking to the Filter-Only option, check in SCP to see if their email address is correct.

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