School Manager Filtering Alert Email

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This article is ideal for teachers, school leadership, and wellbeing staff.

The "Filtering Alert" email is a real-time notification sent when a user is blocked from accessing content your school wants alerts for. You can work with your filtering administrator or IT support to get these customized alerts for blocked topics that are not normally part of the Red Flag categories. For example, you can ask your filtering admin or IT support to set up email alerts for distractions like specific games.

If you are looking for real-time notifications for content in the Red Flag categories like Adult Content or Suicide, use the Red Flag Alert email instead.

Once your custom block rule is set up, School Manager will send an email anytime one of your users is blocked trying to access content with an alert enabled. The email will arrive within 15 minutes or less of the event. 

The email will come from filteralert@linewize.com and will have the subject line “[FILTER ALERT] - Username has a new filter alert on Device Name”. When you open the message, you will see six summary items:

  1. Category and School Manager Device name
  2. User’s name, Time and date of the blocked event
  3. Blocked website
  4. Name of the search engine or website sending your user to the blocked web address
  5. User’s device ID

Sections of the Filtering Alert  

A. Category and School Manager Device

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When your IT support or filtering administrator sets up the block rule with the filtering alert, the category associated with this type of blocked website. 

B. User’s Name

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The user’s name as it appears in School Manager and a link to the Statistics > User > User’s Dashboard.

The time and date the user was blocked from accessing the website. If you want to look at other activities around the same time of day, you can go to the day and view a list of events in the User’s Timeline.

C. Blocked Website

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You will see the blocked website or term. You can click on the link to go to all activity for this web address in the Statistics > Website and Apps report.

D. Referred by Search Engine or Website

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If a search engine or another allowed-website was used to get to the blocked website, the web address will be listed. The Referrer/Origin section will be blank If the user went directly to the blocked website by entering the web address. 

E. User’s Device ID

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The identity of the device used to attempt to access the blocked content will be displayed. The device ID helps when the user accesses multiple devices.

The device'’ IP address will be displayed when a user has Linewize Connect running on their Windows, macOS or iOS device. The MAC address and IP address will also be displayed if the device is connected to the school’s physical network using a Linewize SSL certificate and HTTPS Inspection turned on. Your IT support can use this information if the user accesses multiple devices.

Chrome ID: unknown” will be displayed when the Linewize Connect Extension runs in the user's web browser on macOS, Windows or Chromebooks. The web browser and does not access the computer’s identity (MAC or IP addresses).

The link to the Blocked Page report is a convenient way to look at more of this user’s blocked activity around the same time.

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