School Manager Email Reports and Alerts Guide

School Manager offers a variety of email reports and alerts to help you monitor your users' wellbeing and spot any changes in your users’ devices or online activities. If you would like to receive regularly scheduled emails or alerts when a real-time event occurs, ask your IT support team or Linewize Support to set up an automated report or alert for you.

A Report email summarizes the most frequent activity for your top users over a period of time (a calendar day or week). By specifying a Group, you can ensure automated emails give you the information you need. For example, school leadership or wellbeing staff can ask for the weekly summary reports to be set up to Group the year-level(s) in their duty of care.

An Alert is a real-time email sent each time a user triggers a specified Red Flag or block policy. Real-time Alerts should be set up for an individual User instead of a group. Take the scenario of a counselor asking for real-time alerts so they can provide a quick intervention to a single user. If the user is not specified in the alert, School Manager will send an email when any user assigned to the counselor triggers the alert, up to 50 emails in 24 hours.

Identifying Emails from School Manager

In addition to the subject lines mentioned in this guide, you can find the automated emails sent from School Manager by looking at the sender’s email address.

Daily Filtering Notification 

The Daily Filtering Notification lists the top ten blocked attempts for a rule with an Alert enabled (see image below). Each row contains a user and the web address from the previous calendar day. The user and web address with the most blocked attempts will be at the top.

The report is helpful in wellbeing, counselors, and school leadership staff who want to monitor blocked content that is not part of the default Red Flags categories. 

• From: “noreply@linewize.com”
• Subject line: “Linewize Daily Filtering Notification”

Red Flag Alert 

The Red Flag Alert email is a real-time email sent each time a user attempts to access any category of Red Flag content. 

This email can be helpful to wellbeing and school leadership, who may need to quickly check on the safety of users struggling with high-priority issues like suicidal or violent behavior.

• From: “redflag@linewize.com”
• Subject line: “[REDFLAG ALERT]" with the user’s name, Red Flag category, and your Linewize appliance name

Filtering Alerts

This is a real-time email sent when a user or group is blocked from accessing web content. 

This email is designed to help school wellbeing, counselors, teachers, or leadership staff quickly follow up with users needing guidance for issues like digital distractions.

The email is triggered when a user is blocked by a filtering rule with the “Alert” function enabled. One email will be sent for each policy triggered in a 15-minute period, even if the user is blocked multiple times by the same block rule.

• From: “filtering@linewize.com”
• Subject line: “[FILTER ALERT]" with the user’s name and your Linewize appliance name

Teacher Modified Class Users

This real-time email summarizes a teacher's changes to the students in a Classwize synced classroom. Notifications are not sent for Local Classrooms or Monitor Only Mode changes in Classwize.

This email is meant for users with the Classroom Administrator or  Classroom Ed-Tech role to let them know a teacher has added or removed people from their classroom. The email can let them know there may be a mismatch between the master source of data (your SIS - like Google Classroom, Classlink, Wonde or other tool, and the actual enrollment in the class. 

You may need to update the enrollment in your SIS before the evening sync with School Manager to ensure the teacher’s updates will not be overwritten. If the classroom is not updated in School Manager, the teacher may have to repeat the process of adding or removing the students the next time the class runs.

• From: “noreply@linewize.com” 
• Subject line: “Linewize - Teacher modified class at ( class group ) on device ( your device name )”

Device Alerts

Device Alerts are real-time messages about School Manager network connectivity and system status changes. Users with Owner / Global Administrator permissions can set up this alert in Debugging > Diagnostics > Alarms. 

These alerts are primarily for IT support teams managing network connectivity. The School Manager system emails you when network connectivity disconnects or reconnects or a significant system activity change is detected.

• From: “alerting@linewize.com” 
• Subject line: “Linewize alarm alert - alert-bridge. (your device name)”

Frequently Asked Questions

What’s the difference between Red Flags and Filtering Alerts? 

Red Flags are preset, essential categories of content that School Manager reports on. Filtering Alerts are optional notifications your IT support can enable on any of your school’s Block Rules. (Alerts cannot be enabled for Allow Rules.)

What time ranges are used for the data in the emails?

Periodic Reports are the time-based and scheduled reports sent the day following the reporting period:

• A “daily notification” will contain a summary of the previous day
  from 12 AM to 11:59 PM in your local time zone.
• A “weekly report” will contain a summary of the previous
  Monday 12 AM to Sunday 11:59 PM in your local time zone
  and be sent to you on Monday.

Realtime Reports are sent within 15 minutes or less of a user being blocked from a Red Flag or Filtering Alert event. If your users’ devices are monitored 24/7, School Manager will send triggered events at any time, even in the evenings and during weekends. 

How are top Red Flags identified and sorted?

Your users with red colored Red Flag categories have a total number of attempts 5% greater than other blocked users. Users with the highest count of red indicators by category will appear at the top of your Red Flag lists. You can find more information about the Red Flag icons, colors, and categories here.