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Troubleshoot LDAP Server sync errors

Updated
This article is for IT Support. 

Depending on the error message, check your devices and the settings on the Configuration > Authentication > LDAP Servers page, then try syncing the LDAP Servers again. If the issue persists, contact Linewize Support.

Error Message How to troubleshoot
Failed to Sync: Can’t contact LDAP server

Check:

  • The LDAP server is online and reachable.
  • Your Linewize Filter Appliance is online.
  • The LDAP server entry is correct.
  • The Server Port is set to 389.
  • The IP address for the Server Hostname is correct. You can enter a hostname if you have internal DNS configured.
  • Connectivity exists between your Linewize Filter Appliance and your LDAP server.
Failed to Sync: Referral
OR
Failed to Sync: No such object		 Ensure the Base DN is correct.
Failed to Sync: Invalid credentials

Check that the following is correct:

  • Username and password.
  • Naming convention (DOMAIN\username or username@DOMAIN).
Failed to Sync: Operations error

Ensure:

  • Naming convention (DOMAIN\username or username@DOMAIN) is correct.
  • You configure your Domain Controller’s DNS settings.
Failed to Sync: Could not connect to the device Ensure your Linewize Filter Appliance is online and reachable.
Failed to Sync: Strong (er) authentication required Ensure the Protocol setting is correct.