This article can help you resolve some common Content Filtering problems. If these troubleshooting steps don’t fix your issue, contact Linewize IT Support.
Students can’t access a website that their teacher has unblocked using Classwize
The policy may be Locked Blocked.
Students can’t access a website that is Locked Blocked in Linewize Filter even if their teacher tries to create a Classwize rule to unblock it.
If the website belongs to a Locked Theme, Category, or Signature and needs unblocking without affecting the others, use a Locked Allow policy to create an exception for that site.
Important
If a Locked policy is intended for a specific group, it can’t be unlocked in Classwize for other groups. Once a policy is Locked, it can’t be overridden in Classwize, even if it only applies to a specific group of users.
A website is still blocked even though I have set up a Policy to allow it
Your policy ordering can cause unintended blocking. Content Filtering policies are applied from top to bottom on the Content Filtering page. The first policy applies when there is a conflict, even if another policy is below it that allows access.
For example, if you are trying to block Games but only allow Minecraft, you must order the Allow Minecraft Policy before the Block Policy.
- Allow - Minecraft - All
- Block - Gaming - All
For more information, read Filtering using Themes, Categories and Signatures.
Check the Block Page
If students are unexpectedly blocked, they may be impacted by another teacher’s Classwize Rule. To troubleshoot:
- Ask the student to select Know why it’s blocked on the Block Page.
- Review the information displayed, including the Class Name and the Teacher responsible for the block.
- Follow up by contacting the listed teacher to confirm the rule and request changes if needed.
A new Group is not getting filtered
When creating a new Group, ensure they are added to the Content Filtering policy.
Edit the Content Filtering policy under the section Criteria dropdown, and add the Group into the policy.