Parent or guardian paused internet during school hours

If a parent or guardian pauses a student's internet during school hours while your school has not intended for this. 

In School Manager, check the following:

1. Go to Configuration > Community > Configure Community.
2. Under Pause Internet, ensure that Allow Pause Outside School Hours is selected.

Go to Configuration > Calendar and confirm the correct days and times are set. If the Calendar is correct, contact Linewize Support.